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Frequently Asked Questions


Security


  • How do I know it's safe to submit my credit card number? If you choose to pay by credit card, you will immediately enter a secured area of our website. Once in the secured location, any information that you enter will be encrypted using VeriSign, and then processed electronically by Crum Electric Supply. All credit cards go through an AVS check. This checks the billing address of the credit card against the billing address on file at the issuing bank.
  • Can I submit my credit card information over the phone instead? Yes, if you would rather exchange your credit card information over the phone, you can simply contact one of our representatives at (800) 726-2239, and they'll be sure to take care of you.
  • Will Crum Electric Supply sell my name and address to other companies? No, it is against our privacy policy to sell any of your important information. Any information that you provide us with will be used strictly for processing orders, providing you with support, and assisting in the resolution or diagnosis of your system questions or problems.


Ordering

  • Does Crum Electric Supply process Tax Exempt orders? If you are placing an order online, your payment options are Puchase Order (for existing Crum Electric Supply customers with approved payment terms), credit card or PayPal. The credit cards that we currently accept are Visa, MasterCard, and American Express.
  • What methods of online payment does Crum Electric Supply accept? Yes! In order to do so, just place the order normally (as if you were paying tax), but when you get to the Shipping Information page, simply type "TAX EXEMPT" into the shipping instructions. Fax a copy of your current Tax Certificate to (307) 577-1312 and we will fax you an updated invoice. For more information on your tax exempt order, call us at (800) 726-2239 or shoot us an email at wsupport@crum.com .


Account Tools

  • Is there an easy way to make a purchase if I know exactly what I want? Yes, there is! We know that as one of the top electrical supply distributors, we have an extensive inventory. If you don't want to browse through each category, you could easily put the name of what you're looking for into the search bar, or - for an even quicker method - you can use our Quick Cart.
  • How do I use the Quick Cart? After going to this link under your My Account menu, you can simply enter the product numbers of the supplies you would like to purchase, along with the quantity, and they will be automatically placed into your shopping cart. If multiple matches are found, they will be displayed for you to compare and make further selection.
  • Can I check my order status and history? Yes! All you have to do is login to your account, and you'll have tools to do both.


Shipping

  • How fast can Crum Electric Supply get my order to me? In most cases with available inventory, we'll get your orders shipped on the same day they are posted in our branch warehouses.
  • What about if the item was on backorder? We aim to get backordered products shipped to our customer within 24 hours of their availability.
  • What about custom orders or larger items? For custom orders, arrival may take a bit longer, but we will notify you on the estimated time of delivery and update you every step of the way. As a register user, you'll have the ability to check the status of your order(s) at any time. If your purchase is over 150lbs, it may exceed the size limits set by UPS and FedEX, meaning that they'll need to be shipped via truck line delivery.
  • If my purchase is shipped using truck line delivery, are there any extra fees? The truck line companies that we use vary depending on location and destination, and while some of these companies may change extra fees, each one has their own policy. In the case that there is an extra fee, you will be billed after the delivery is made.
  • Is there a chance that Crum Electric Supply will change my shipping method or carrier? We try to stock every item that we list on our website. Sometimes products go fast, or they are listed though we only plan on carrying them in the future. To make sure that your order is fulfilled and carried out in a reasonable amount of time, we may change the carrier or shipping method that you chose.
  • What happens if my order is lost or damaged? It is rare for an order to be lost or damaged, but in some cases events happen beyond our control. If your purchase gets misplaced during delivery, Crum Electric Supply will run a quick trace on the package. If it is lost or damaged, report the situation to us immediately and we will correct matters to your satisfaction.


Returns

  • What is Crum Electric Supply's return policy? We accept returns up to 30 days after the day you receive your order. To start the process, simply contact us to obtain return authorization and we will supply you with further instructions. In order to be authorized for return, the products must still be in brand new condition, and in the original packaging. Items that are unpackaged, damaged, or were special order products may not be accepted for return. All returns are subject to inspection to get finalized approval.
  • If the return is accepted, are there any extra fees? Restocking fees may apply, but it depends on the product. To find out about your situation specifically, please contact us as soon as possible.

    For any additional questions about our role as electrical supply distributors, feel free to contact our representatives at (800) 726-2239, or live chat with our experienced personnel during our operating hours: Monday-Friday, 8am to 5pm MST.

Call 800-726-2239

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